Signing Up

You will need to login to your account through the Sign In / Join link on the site. If you do not have an account, you will need to create an account using the same email address used at checkout.

Once your account is registered, you can log in and access your customer portal by clicking on the Manage Subscriptions link.

You can also access your account using a customer portal magic link. This magic link is typically sent in the Subscription Confirmation email when you begin a subscription and the Upcoming Order email.

Adding A One-Time Product

If your item is OUT OF STOCK, we recommend editing your order by following this scenario.

One-time products can be added to your subscription order. Login to your customer portal to add products:

• Click the Subscriptions tab and select Edit next to the subscription you want to add a product to.
• Hover over the product you want to add and select Add one-time. This automatically adds the product to your shipment.
• You can also add one-time products using the Add a Product button on the Subscriptions tab.

To manage or delete a one-time product:

• Click the Delivery schedule tab.
• Select Manage add-on.

Skipping Or Editing Your Delivery

How To Skip A Delivery

• Log in to your customer portal to skip a delivery.
• Click the Delivery Schedule tab to see all upcoming deliveries for your subscriptions.
• Click Skip next to the delivery you would like to skip. If you want to unskip a delivery, click Unskip next to the order.

How To Edit A Delivery

• Login to your customer portal to adjust the order date: Click Subscriptions and then click on Edit.
• You will be taken to a page where you can edit the next order date for your subscription.
• Once you select the new charge date you can click on the Update next shipment date.

Pausing, Canceling & Re-Activating

To pause your subscription, you will first need to log in to your account.

• Login to your customer portal.
• Click Subscriptions and Edit.
• Scroll to the bottom of the page and click Cancel Subscription.
• On the "Would you like to pause instead?" pop-up, select the amount of time you would like to pause your subscription.
• Take note of the next shipment date, which will reflect the pause duration.
• Click Pause Subscription.

To cancel your subscription, you will first need to log in to your account.

• Login to your customer portal.
• Click Subscriptions and Edit.
• Scroll down to the bottom of the page and click Cancel Subscription. If required, provide a cancellation reason and confirm the cancellation by clicking Proceed.

To re-activate your subscription, you will first need to log in to your account.

• Login to your customer portal.
• Click Subscriptions and select the subscription product.
• Click Re-activate and confirm.